Privacy Policy

Effective 4 November 2026

This policy explains what personal data Lynk by iCreations collects when you use Lynk (including Lynk AI), why, and your rights under Ghana's Data Protection Act, 2012 (Act 843).

Optional website analytics

With your permission, we use Google Analytics to measure visits and product-link clicks on public marketing pages. We exclude query strings from the page addresses we report. Analytics is off until you allow it; you can change your choice using the analytics control on public pages. Google processes this analytics data. Our implementation does not send your account details, message content or payment references as analytics event fields.

What we collect

• Account details: your name, email address, phone number (optional) and a securely hashed password.
• Orders and billing: what you buy, amounts, invoices and wallet transactions.
• Domain registration details you provide, which registries require.
• Messages and AI requests you send through our services, including recipients and content, kept as a log so you can see what was sent and charged.
• Technical data: IP address and a session cookie that keeps you logged in.

We don't collect card or Mobile Money details — payments are handled by our payment provider, Paystack.

Your customers' information

Businesses use Lynk to keep details of their own customers and enquiries (names, phone numbers, email addresses, what they asked about, notes and documents). We hold and process this on the business's behalf and only as the business instructs; the business is responsible for having the right to collect it. Marketing messages and automations only go to customers who agreed to receive them, and anyone can unsubscribe.

Connected accounts (Lynk Grow)

A business can connect accounts it owns on other platforms (Facebook pages, Instagram, WhatsApp, Google Business Profile, Google Ads, TikTok) so Lynk can post for it, run its ads, receive enquiries from its lead forms and show its results. When it does, we receive and store:

• an access token for each connected account, stored encrypted;
• the account's name and id, and the platform user id of the person who connected it;
• enquiries submitted through the business's lead forms on that platform, which become the business's customers and leads in Lynk;
• results of the business's posts and ads (reach, clicks, spend).

We use this only to provide those features to that business. We don't sell it, and we don't use it to build advertising profiles of individuals. The business can disconnect at any time, which deletes the token; see deleting your data.

Lynk's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How we use it

• to provide the services you order and manage your account;
• to process payments and keep financial records the law requires;
• to send service emails, such as receipts and password resets;
• to prevent fraud and abuse and keep the platform secure.

We don't sell your personal data.

Who we share it with

Only the providers needed to deliver the service:

• Paystack, to process payments;
• our domain registrar and the domain registries, to register your domains;
• our server hosting provider, to run the servers you order;
• our email, SMS and messaging providers, to deliver messages;
• Meta, Google and TikTok, when a business connects its accounts or asks us to run its ads, only as needed to do that;
• authorities, where the law requires it.

Some of these providers process data outside Ghana.

Cookies

We use one essential cookie to keep you logged in. We don't use advertising or tracking cookies.

How long we keep it

We keep your account data while your account is open. Financial records are kept for as long as tax and accounting law requires. Message logs are kept while your account is open, and you can ask us to delete them.

Your rights

You can ask to see the personal data we hold about you, correct it, or delete it (except what we must keep by law), and you can object to how we use it. Email us at support@lynkinfra.com. You can also complain to the Data Protection Commission of Ghana.

Security

Passwords are hashed, server credentials are encrypted, and all traffic uses HTTPS. No system is perfectly secure; if a breach affects your data we'll tell you as the law requires.

Contact

Lynk by iCreations, Ghana. Email support@lynkinfra.com.