Refund Policy

Effective [Effective date]

This policy explains when you can get your money back from [Company legal name]. To ask for a refund, email [support@your-domain] with your order number.

Servers

• If we can't provision your server within 72 hours of payment, you can cancel for a full refund.
• For a new server, you can ask for a refund of the first billing period within 7 days of purchase.
• After that, and for renewals, you can cancel at any time and the server stays active until the end of the period you paid for; unused time isn't refunded.
• Servers suspended for breaking our Terms of Service aren't refunded.

Domains

• Once a domain is registered, the registration can't be undone, so it isn't refundable. This includes the Domain Privacy & Protection add-on.
• If you paid but the registration failed (for example, someone else registered the name first), you'll get a full refund.

Wallet credit

• If a message or AI request fails, the credit it used goes back to your wallet automatically.
• Unused wallet credit isn't refundable to your bank or Mobile Money account, except where the law requires or your account is closed by us without cause.

Payment errors

If you were charged twice, charged the wrong amount, or paid but didn't receive what you ordered, contact us and we'll correct it or refund the difference.

How refunds are paid

Approved refunds go back to the original payment method within 10 working days. Your bank or Mobile Money provider may take longer to show the money.

Contact

[Company legal name], [Registered address, Accra, Ghana]. Email [support@your-domain].