Lesson 13 of 16 · Learn · 10 min
3.3 The 30 days after, and what changed
New habits break in the second week. Your check-ins keep them going.
Week 1 check-in (visit or call)
- Open Closing the day together: was every day closed?
- Look at the main work page: is everything in Lynk, or is some still on paper or WhatsApp?
- Fix one thing that's annoying them.
Week 2 check-in
- Overview and Owed to you: anything stuck?
- Automations: did the thank-yous and reminders go out?
- Send the first campaign or offer together, if planned.
Week 4 check-in
- Gather the numbers below.
- Show the owner what changed.
- Offer the monthly plan (item 3.6).
- Ask for a review (they leave it from their Team page, and it shows on your builder page) and a referral (item 3.6).
If they've stopped using something: don't blame them. Ask why. Often it's one small thing: a step that's too slow, a role that can't see what it needs. Fix that, and they start again.
Measuring what changed. Before and after: where to find the "after"
| Before (from discovery) | After (from Lynk, 30 days) |
|---|---|
| No-shows a week | Appointments → No show |
| Days the money didn't add up | Closing the day: days closed, differences |
| Money owed | Overview → Owed to you; customers' Owes you |
| Enquiries a week | Grow → Results (Enquiries); Leads |
| Customers finding them online | Grow → Website visits |
| Stock missing | A stock count (shrinkage) |
| "Is it ready?" calls | Ask the owner and staff; jobs closed on time vs Overdue |
| Google reviews | Count on Google Maps |
| Profit | Income & expenses → Kept |
Rules
- Compare the same thing, over the same length of time.
- Say where each number came from.
- Be honest about what didn't change yet, and why.
- Get the owner's permission before you share any number.
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