Lesson 10 of 20 · Learn · 12 min
3.1 Where booked businesses lose money, and the setup
| Leak | Fix in Lynk |
|---|---|
| No-shows | A deposit to book, the reminder Lynk sends the day before, and No show records |
| Double bookings | One Appointments calendar for online, phone and walk-in bookings |
| Unpaid balances | Send payment link for the balance, or record it |
| Customers who don't come back | Automations, memberships, reviews |
Features: switch on Services, Appointments and Online booking.
Add services. Fastest by chat: type the price list, or attach a photo of it, and say Add these as our services. Lynk asks how long each takes, because the duration decides which times are free. Or use Appointments → Services → Add service: name, category, duration, price style (Fixed price, From this price, a range, or Price after consultation), description, photo, and Customer choices that can add to the price.
Booking rules: Appointments → Booking settings. Opening hours and Closed dates; everyone who Takes appointments, with their services; and the online booking rules:
| Rule | A good start |
|---|---|
| Deposit (%), paid online to confirm | 20–50% |
| Minimum notice before a booking | 120 minutes |
| Unpaid hold while they pay the deposit | 15 minutes |
| Refund notice: cancel this early, get the deposit back | 24 hours |
| Cancels later, or doesn't come | Keep the deposit, refund half, or refund all |
When the business cancels, the customer always gets all of their deposit back. Deposits need Lynk Pay (Course 2); until then, customers pay at the business. The booking page customers use is in Course 3.
| Salons, barbers, spas | Clinics, physio, therapists |
|---|---|
| Many short services, with choices | Fewer services, often Price after consultation |
| Customers choose a stylist | Patients often book Anyone available |
| Chairs limit bookings | Rooms limit bookings, and there may be a Consultation fee |
| Says "clients" | Says "patients": rename it in How you work |
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